Service Policy
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to correct the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within a 72-hour period of the original service and that the redo be scheduled with the same colorist or stylist who provided the service. However, in the case that the original service provider has no time available, or if you feel that they are unable to provide the service, an exception may be made and the redo may be scheduled with another colorist or stylist.
Thank you for your cooperation understanding.